Find your answers here
Are your items really handmade?
Yes! All of our items are handcrafted by skilled artisans in Mexico. Each piece is one of a kind, with its own character and charm.
What materials are used?
Our products are made from high-quality materials like clay and ceramic, then hand-painted with colorful, traditional designs.
When will my order ship?
Orders usually ship within 1 business day. You'll receive a tracking number once it's on the way.
How long does delivery take?
Most U.S. orders arrive in 2–5 business days, depending on your location.
Do you offer free shipping?
Yes! We’re currently offering free shipping for a limited time on select items and collections. Be sure to check our homepage banner for active promotions.
What if my item arrives damaged?
We carefully package every order, but if your item arrives damaged, contact us within 48 hours with photos. We’ll send a replacement or refund right away
Do you accept returns?
Yes. We accept returns within 30 days of delivery. Items must be unused and in original condition. Please contact us to start the return process.
Can I request a custom item?
Not at this time. Each piece is handcrafted in small batches, and while we don’t take custom orders, new styles are added often!
Will sold-out items be restocked?
Some popular pieces may return, but restocks are limited due to the handmade nature. If you love something, grab it before it's gone!
Where are you located?
We’re based in the U.S., and all of our items are sourced directly from artisans in Mexico.
Are your figurines weather-resistant?
Yes, many of our ceramic and clay pieces are weather-resistant and suitable for outdoor use. However, we recommend placing them in a covered or shaded area to preserve the paint and finish over time.
Can I place these items in my garden or patio?
Definitely! Our figurines make beautiful accents for gardens, patios, and entryways. Just avoid areas with heavy rain or freezing temperatures for best results.
How do I clean the items?
To clean, simply wipe gently with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials, as they may damage the paint.
Are the items fragile?
Each piece is handcrafted from ceramic or clay and should be handled with care. They’re sturdy enough for display but may chip or crack if dropped or knocked over.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.